Shipping Policies
Please review our shipping policies carefully to understand our processes, partner responsibilities, and your rights as a user.1. Service Scope
We provide a platform that allows businesses and individuals to compare, book, and manage shipments with multiple courier providers through a single interface. All logistics and delivery services are fulfilled by our partnered courier companies.
2. Pickup & Delivery
- Pickup Availability: Pickup services are offered based on the selected courier's serviceable pin codes. You must schedule pickups within the defined time slots.
- Delivery Time: Delivery estimates are provided by courier partners and vary based on origin, destination, and service type (standard, express, same-day, etc.).
- Delivery Attempt: Most courier partners make up to 3 delivery attempts before the shipment is returned to the origin.
3. Shipping Restrictions
Prohibited items include hazardous materials, illegal goods, perishable food without proper packaging, currency, and valuable items (unless insured). Customers are responsible for ensuring that the shipment complies with local, national, and international shipping regulations.
4. Packaging Guidelines
Customers must ensure the shipment is securely packaged. Improper packaging may lead to damage or refusal by courier partners during pickup. Fragile or high-value items should be packed with sufficient cushioning and clearly marked.
5. Tracking
Real-time tracking is available via our dashboard. Tracking information is synced from our courier partners and updated automatically as events occur during transit.
6. Delays & Service Interruptions
We are not liable for delays caused by the courier, natural calamities, political unrest, or customs clearance. We do, however, help you escalate issues to the respective courier partner.
7. Damaged or Lost Shipments
Claims for damage or loss must be filed within 48 hours of delivery or expected delivery date. Claim resolution is subject to the policies of the respective courier partner. Photographic evidence and original packaging may be required for processing claims.
8. Return to Origin (RTO)
If a shipment is undeliverable, it will be returned to the sender based on courier partner policies. RTO charges may apply and are borne by the sender.
9. Cancellations & Refunds
Shipment bookings can only be canceled before pickup. Once a shipment is picked up, cancellation may not be possible. Refunds are subject to courier approval and processing time, minus service fees if applicable.
10. Customs & Duties (International Shipments)
The recipient is responsible for any customs duties or import taxes. Proper documentation must be provided for international shipments to avoid clearance delays.
11. Support
For assistance with bookings, tracking, or claims, our customer support team is available at:
- Email: [email protected]
- Hours: Mon–Sat, 9:00 AM – 7:00 PM (IST)
12. Policy Updates
We reserves the right to update this policy at any time. Changes will be communicated via email or on our website.
13. Shipping Timeframes
Estimated delivery times may vary based on the selected shipping method and destination. Below are the general timeframes offered by most courier partners through our platform:
- Basic Shipping: 5 to 7 business days (economical option for non-urgent deliveries).
- Standard Shipping: 2 to 4 business days (balance of speed and cost).
- Express Shipping: 1 to 2 business days (fastest delivery for urgent shipments).
Note: All delivery estimates are provided by courier partners and may be affected by factors such as weather, remote area access, public holidays, and customs delays.
